Terms + Conditions
Proudly Handcrafted
All Myrth Registry ceramic pieces are made to order by hand. There may be slight variations piece to piece in both proportion and glaze application due to their handmade construction and natural material make-up. We do not consider this variation a flaw. It is our intention that each piece purchased and delivered be the closest representation to our standard but still maintain our unique hand touch.
Made to Order
All Myrth Registry products are Made to Order which means Myrth will custom make these items for the recipients, within a set window of time after purchase, like a pre-order. Myrth will track all orders from a couple’s registry until the registry's closing date, and then makes the items after the registry has officially closed. You can find a registry’s closing in the additional information section of each product page.
Returns and Changes
All registry orders placed on Myrthregistry.com are FINAL SALE since all items are custom and made to order. No items will be accepted for return, exchange, or refund.
Myrth cannot make changes to a registry collection, individual items, or to orders after the registry’s closing date. Changes prior to the closing date may result in delivery delays. If you need to make a change to your order before the registry’s closing date, please contact us at hello@myrth.us and we will do our best to support.
In the circumstance of a cancelled registry Myrth will deliver all purchased items to the registry client. Shipping fees will apply and be charged to the receiver if applicable.
Delivery
Myrth will work with the registry couple to arrange delivery of the full registry collection once it is complete. Delivery typically occurs 6-8 weeks after the registry's closing date.
Studio Pick-up
We offer Shop Pick-up for all online orders. We do this for a few reasons: to get your new Myrth to you quicker if you live locally, to meet our customers in person and share our studio with you, and to help reduce our environmental impact. Please note pick-ups must be completed within 14 days, otherwise we recommend having your items shipped.
When a registry collection is complete and ready for pick-up Myrth will notify the registry couple via email. All orders must be claimed within 14 calendar days.
Shipping
Myrth provides domestic shipping within the United States via UPS Ground with required signature for delivery. Please note we require a detailed address with phone number for delivery and we cannot ship to USPS PO Boxes.
Delivery fees are be calculated and added to online orders at check-out. If a customer fails to add shipping Myrth will invoice the customer to collect shipping fees. If there are unpaid shipping fees at the closing date, these fees will be the responsibility of the registry client.
In the circumstance a registry client requests a change of delivery method from Shop Pick-up (free) to UPS shipping (fee required), the registry client will be responsible for all shipping fees on purchased items.
If an item is damaged during shipping, Myrth will work with the recipient to have the item replaced in a timely manner. If you observe damage of items within the shipment please email us immediately at hello@myrth.us with a photograph of the damaged items & all packaging. Please include a full description of the damage in your email. All claims must be sent to Myrth within 2 days of delivery.